Avante Events

Is your help desk producing the top 6 key performance indicators that every help desk should be running?

• Are you tracking the key information in your Service Management tool to help improve service?
• Have you been struggling with Crystal Reports to show information worth making decisions with?

Join us for this 30 minute Webinar!

We will Identify meaningful IT KPIs PLUS walk you through how these metrics will help you manage your resources, increase service delivery performance and make better IT decisions.

Most help desks have a difficult time classifying incidents.

Poor incident classification can dramatically impact the following:

• Customer Satisfaction, as tickets get misrouted
• Reporting, due to the same issue being logged in multiple ways
• Missed opportunities, to reduce incidents from reoccurring

In this session you will learn how to reinvent your classification system to have something that will allow you to:

• Easily classify any issue consistently
• Get better reports on the incidents that are occurring and why
• Reduce the number of times a ticket is assigned inaccurately

Sign up today to learn how you can help you reinvent your ‘Incident Classification System’ today!

ThinkITSM's online assessment lets you know your strengths and weaknesses so you know where to focus improvement changes.

It's easy! Upon completion of the assessment you are immediately provided with:

• Your Score – Help Desk Maturity
• Dashboards – A reference guide to help you understand where you can easily tweak performance
• Guidance from our leading IT Practitioners to help you facilitate improvements!

Sign up today for this 30-minute webinar and learn how to complete a ThinkITSM Maturity Assessment that provides insight into where IT Support is today and helps you plan for the next 12-24 months!