Products

Cherwell Service Management

Cherwell Software’s Service Management is a web-enabled product built from the ground up using Microsoft .Net and is Pink Elephant ITIL V3 verified. Cherwell’s technology offers the power of an enterprise based product with ease of maintenance and price point required for the mid market.
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iET Solutions IT Service Management (ITSM)

iET’s IT Service Management is positioned as an IT Service Management (ITSM) and Business Service Management (BSM) software solution. iET ITSM has been certified by PinkVerify as “ITIL aligned” across the following areas: Incident, Problem, Change, Release, Configuration, Service Level and Availability Management. iET ITSM also supports the ISO/IEC 20000 requirements.
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Microsoft Dynamics CRM

Microsoft Dynamics CRM has transformed the way many companies secure and retain their most valuable asset: loyal, satisfied customers. From global enterprise to small business, companies are quick to capitalize on the familiar and flexible functionality offered by the only CRM solution that works inside Microsoft Office Outlook. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledge base.
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Sage SalesLogix

When you think of Maturity and Expertise in the CRM Market, one word comes to mind – SalesLogix. Sage SalesLogix has been the solution of choice for small to midsized businesses in various industries for over a decade. Award-winning Sage SalesLogix is a robust, highly-customizable CRM software solution that provides a complete view of customer interactions across sales, marketing, customer service and support, so your teams can collaborate and respond promptly and knowledgably to customer inquiries and opportunities.
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ThinkITSM Coach and Coach-Connect

ThinkITSM manufacturers ThinkITSM Coach and ThinkITSM Coach-Connect, a SaaS based solution that allows companies to easily implement and manage ITIL best practices within their IT Organization. ThinkITSM Coach and ThinkITSM Coach-Connect integrate to existing help desk tracking tools and enables companies to generate strategic value from the help desk tool that presently exists in the organization.
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